Refund Policy

Refund Policy

Contact Us At : 888 373 8242

Got a Flexible ticket? Find out how to get a full or partial refund.

You can get a refund if:

You purchased a Flexible (refundable) fare.

Flexible tickets

If you bought a Flexible fare, changing your ticket won’t cost you anything, but changes must be made prior to your date of departure.

Other things you need to know:

You can change the date/time, To/From locations, and passengers of your original ticket. Any advance purchase ticket has to stay within the requirements of advance purchase fares. You can’t change an advance ticket for a ticket that falls within holiday blackout periods. You’ll need to travel within a year of the date you bought your original ticket. You won’t be able to exchange your ticket for a commuter ticket or any other ticket program that doesn’t allow changes (we'll make it clear which programs these are when you book your ticket). You need to make the change request before the travel date of your original ticket.